New Client Questionnaire
HELLO, THANK YOU FOR YOUR INTEREST IN BOOKING WITH HAIRSMITH AND CO! IN ORDER TO RESERVE THE APPROPRIATE TIME FOR YOUR SERVICES WE NEED SOME INFO ABOUT YOUR HAIR. PLEASE ANSWER HONESTLY
APPOINTMENT CANCELLATION POLICY: In order to continue providing the best possible scheduling options to our guests, HairSmith and Co requires 48 hours' notice should you need to cancel or reschedule your visit. Should you cancel your appointment with less than 48 hours' notice, a $25 per service cancelled fee applies and will be due before a new appointment is scheduled. This fee can be paid over the phone or you can come into the salon to pay in person.
SERVICE REDO & RETAIL RETURN POLICY: We strive to offer guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let your stylist know within 10 days of your visit and they will be happy to correct the issue with no additional charge. Should you make a retail purchase that you are unsatisfied with, HairSmith and Co will give full refunds 30 days from your initial purchase and credit on items 60 days from your initial purchase