I can't make it to my appointment - what's your cancellation policy?

If you or someone in your home does not feel well, please reschedule.

In order to continue providing the best possible scheduling options to our guests, HairSmith and Co require 48 hours’ notice should you need to cancel or reschedule your visit. Should you cancel your appointment with less than 48 hours' notice, a $25 per service canceled fee applies and will be due before your appointment can be rescheduled.

No Show Policy:

We understand that emergencies come up but if you do not show up for an appointment then we cannot fill it last minute. Clients who do not show up for their reserved time will no longer be able to pre-book their appointments and will only have appointment access by going on the cancellation list.

Late Policy:

Thing happen…traffic, realizing minutes into your drive you have no gas, that meeting that went over, making a wrong turn and adding a few minutes to your route. We have a 15 minute grace period for scheduled appointments. If you show up beyond that, out of respect for the person(s)/appointments(s) after you, we may need to modify or reschedule your appointment and there may be a late fee.

What are your hours?

Each stylists hours are different. Check their bio for individuals hours.

Our services are scheduled by appointment only. We fill up fast so, advance scheduling is recommended!

What's the parking situation?

There is a parking lot behind our space with 18 spots, it can be accessed on Carlton Rd. We ask that you do not park in space 14 and 15 on weekdays before 5:30p. There is also street parking options on Carlton Rd and E Market St.

My sitter backed out - can I bring my kid?

We understand that things come up. Children are welcome as clients receiving services, but otherwise we ask that you contact us to reschedule.  

What is your product’s return policy?

Ask your HairSmith and Co Team member about their product return policy.